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For Asus Zenphone Phones

STEP – 1 : Enable the Auto-Start settings for MCB App:

• From the app drawer, tap on ‘Settings’.
• Click on ‘Power Manager’ and select background app management. Enable ‘MCB App’ to allow auto-start.

STEP – 2 : List MCB App as a protected app:

• From the app drawer, tap on ‘Mobile Manager’.
• Click on ‘Boost’ and tap on ‘Enable Super Boost’ and select protected app list. Verify ‘MCB App’ is on the list.

Post this, you can also perform Test Notifications on MCB App by following the below steps:

• Click on ‘Menu’ on the top left of the MCB App screen.
• Click on ‘e-intercom’. Under ‘Step-1’ click on ‘Test Notification’. You will receive a test in-app notification.

If a Test notification is triggered on your phone, then the notification issue has been resolved.

For Vivo Phones

• Click on ‘Settings’, select ‘More Settings’ and ‘Applications’. Choose ‘Auto-start’ and allow it for MCB App.
• Click the back button and go to ‘Battery’ under settings. Select ‘High background power consumption’ and enable it for MCB App.
• Click on recent apps on the top right corner, lock MCB App and quit the app.

Post this, you can also perform Test Notifications on MCB App by following the below steps:

• Click on ‘Menu’ on the top left of the MCB App screen.
• Click on ‘e-intercom’. Under ‘Step-1’ click on ‘Test Notification’. You will receive a test in-app notification.

If a Test notification is triggered on your phone, then the notification issue has been resolved.

For Lenovo Phones

Enable the Auto-Start settings for MCB App:

• From the app drawer, tap on ‘Settings’.
• Click on ‘Power Manager’ and select background app management. Enable ‘MCB App’ to allow auto-start.

Post this, you can also perform Test Notifications on MCB App by following the below steps:

• Click on ‘Menu’ on the top left of the MCB App screen.
• Click on ‘e-intercom’. Under ‘Step-1’ click on ‘Test Notification’. You will receive a test in-app notification.

If a Test notification is triggered on your phone, then the notification issue has been resolved.

For One Plus phones Notification Issue on Oreo (Android Version 26 and 27)

1. Go to Settings >> Battery >> Battery Optimization >> Scroll to MCB App and Click on it >> Select “Don’t Optimize” option
2. Go to Settings -> Advanced -> Recent app management ->  Select “Normal clear”

You should now get notifications.

For One Plus 5 (below Oreo), please follow these steps:

1. Go to settings >> Battery >> Battery Optimization >> Tap on ⋮ >> Advanced Optimization >> Disable it.
2. Go to settings, advanced settings, battery manager and then to protected apps. Look for the app that you want to receive notifications from and then select “protect it”.
3. Go to settings, apps, advanced, ignore battery optimizations, then find the app and ignore it. This sounds kind of weird when you select to ignore the app, but actually, this means to allow it to run……. basically you are telling battery optimization function to ignore that particular app. Also known as “Doze”
4. Go to settings, notifications panel & status bar, notification center, then find the app, then activate “allow notifications” and also “priority display”. You must select priority or you won’t get the notifications.

For other models and versions please see below:

• Click on settings and select the ‘Apps’ option. You will see a gear symbol on the top right-hand corner, click on that and scroll down to the bottom of the list. Click on the ‘Apps auto launch’ option and enable MCB App.
• If the above setting is not available or you are still facing issues, please keep the app in background to receive notifications. Also send us a mail at support@myclassboard.in with details around model so that we can give specific instructions according to device model.

For XIAOMI Phones

• Click on the settings and type ‘Manage app’s battery usage’ on the search bar. Then click on the ‘choose apps’ option. You will see a list of apps on the screen, click on MCB App and choose the ‘no restrictions’ option. Then click the back button till you reach the home screen again.
• Click on the settings again and type, ‘Permissions’ on the search bar. On the screen, you will be presented with a host of the option, click on ‘Auto-start’. You will then see a host of apps on the screen with a toggle button. Switch MCB App on. Then again click the back button till you reach the home screen again.
• Click on the settings again and type ‘app notification’. Then choose MCB App, and using the toggle button switch on the ‘show notification’ and ‘priority’ option.
• Open the MCB App and immediately exit the app using the back button. You then click on the ‘Recent apps’ button, a button generally found on the bottom left the most side of the phone with 3 horizontal lines. From there place your finger on the MCB App and pull in downward. You will be presented with two options, lock and info. Select lock them and then press the back button.
• Following these steps should enable the notifications on your phone, but in case you still do not get the notification, you could follow this advanced option.
• For the last step, open the setting app again and select the “about phone” option, that is generally found towards the end. Then click on the “MIUI version” 8 times and go back to settings and select the “additional settings”. On clicking that you will find ‘Developer options’, click on that and select ‘memory optimization’ and turn it off. After that, you will be asked to reboot the device and after that, all your notification from MCB will be delivered.